According to our Refunds Policy, we offer 1 type of refund for digital goods and 4 types of refunds for physical goods paid by credit/debit cards. Choose the type that fits your need as shown below and make sure all conditions are met for the refund to be eligible:


Digital goods

Type 1: Premium creator


Physical goods

  1. Type 1: Goods have not been fulfilled
  2. Type 2: Order is lost during transit
  3. Type 3: Received goods are defective
  4. Type 4: Order returned to our facility due to failed delivery