Help Center

Account 4

• I'm having trouble logging in
• How to change my password?
• Where are all my characters stored?
• How to contact support?

Payment 4

• What are the accepted payment methods?
• My card payment failed
• What currencies can I make a purchase in?
• My promotion code doesn't work?

Order & Shipping 9

• What is the shipping cost and method?
• How long does it take to ship my order?
• Is my country available for shipping?
• Can I track my shipping status?
• Where is the digital artwork that I purchased?

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Refunds 4

• How can I ask for a refund?
• Which type of refund should I request?
• Can my digital goods be refunded?
• How long does it take to process my refund?